Crypto FAQ
Unlock crypto insights and accelerate your growth with our AI analytics platform. Make informed, data-driven decisions to achieve exceptional results.
Your security is our priority. HexaVel employs bank-grade encryption, two-factor authentication (2FA), and cold storage technology to safeguard your digital assets. We maintain full compliance with strict financial regulations in Malaysia and conduct regular audits to ensure the highest standards. Your funds are protected against unauthorised access, giving you complete peace of mind as you trade.
- Comprehensive guides and round-the-clock support
- Risk-free demo account to practise trading with virtual funds
- Automated tools that handle the heavy lifting for you
- Begin with as little as and expand your knowledge while you trade!
Withdrawals to bank cards are typically processed within 1-3 business days for most regions, whilst crypto withdrawals to external wallets are usually completed within 30 minutes. Please note that processing times may vary depending on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, rather than charging user fees. There are no hidden costs—you'll always see the exact transaction amount before you confirm.
Yes! HexaVel is available in over 98 countries worldwide and continues to expand. During registration, simply select your country to verify availability and access localised payment options tailored to your region. We fully comply with all local regulations to ensure your trading experience remains safe and legal.
- AI-powered recommendations – Receive personalised coin suggestions tailored to your risk profile
- Ready-made portfolios – Pre-selected investment bundles (e.g. "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for top cryptocurrencies
We're available 24/7 to assist you through live chat and email at info@hexa-vel.com. For urgent matters, you can expect a response in under 15 minutes on average.
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Licensed Service
- Registered with [FinCEN, FCA, CySEC]
- Regular audits by independent firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulatory requirements
- KYC verification required in accordance with regulatory requirements
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Your Funds Are Protected
- Bank-grade security, just like your online banking
- 95% of assets kept in offline storage (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA, SWIFT – no fees)
- PayPal (instant processing)
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Crypto Deposits
- Send crypto directly (BTC, ETH, USDT – no fees)
- QR Code Scanning for Mobile Wallets
Crypto Support
Customer Support & Assistance
For all inquiries, please contact your partner broker directly. If you don't yet have an account with a trusted brokerage partner, let us know and we'll assist you in getting started. Should you encounter any issues with your trading partner's support, reach out to us and we'll do our best to help resolve the matter.
Support Hours
Our customer service team is available 24/7 to assist you. In the rare event that immediate support isn't available, our specialist team will respond to your inquiry as promptly as possible.
